To check that PDF receipts are activated for your Sphere account:
- Go to Control > Administration > Organization Setup > View/Edit Org Info.
- Scroll down to the PDF Receipts section. You should find that Enable PDF Receipts for Account is set to Yes.
- Go to the location for the event in which the payment was made (often this would be Communities > Special Events > Friends Asking Friends > Kintera Thon).
- Click on the name of the event.
- Click on View Reports.
- From the Run Quick Reports dropdown, select PDF Receipts.
- If seeking a particular record, you can utilize the Transaction Date Range and Customize Report features to narrow the results.
- Click Finish.
- Select No - Run report immediately so you can view the results. Verify that a receipt number exists for the gifts in question.
Any screenshots you can provide will be helpful.