Error: System.Net.WebException: The operation has timed out when selecting sections of NetCommunity linked to The Education Edge - Error

Runtime error may display when selecting any portion of Online Campus Community that links to The Education Edge.
For example, a generic runtime error may display when selecting to edit an Online Admissions or Online Reenrollment Form, when attempting to open a user that is linked to a record in The Education Edge.
All functions integrating with The Raiser's Edge will continueworking without error.

The application error logs show the following happening:
Type: System.Net.WebException
Message: The operation has timed out
StackTrace: at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at BBNCExtensions.CustomService.CustomService.CustomMethod(CustomMethodArgs args) at BBNCExtensions.CustomServiceMethods.CustomMethod.CallMethodInternal(String sMethodGuid, Object oMethodArgs, String connString, Boolean isBBAppFx) at Blackbaud.NetCommunity.EA7Core.CodeTableHelper.GetCodeTable(EStaticTableNumbers tableNumber) at CustomForm.EE.Admissions.ExporterContext.ApplicantComponentType.GetFields() at CustomForm.EE.Admissions.ExporterContext.CommonFunctions.BuildSectionElement(MappedComponent oMC, List`1 oExistingMappedComponents, String sFormDataSource, List`1 oFilteredElementFields) at CustomForm.EE.Admissions.ExporterContext.ORFieldProvider.GetElements(List`1& elements, MappingSchema& mappingSchema) at Blackbaud.Web.Content.Core.Data.CustomFormDatasource.GetAvailableFormElements(Guid gDataSource, MappingSchema& oMappingSchema) at Blackbaud.Web.Content.Portal.CustomFormBuilder.get_AvailableElements() at Blackbaud.Web.Content.Portal.CustomFormBuilder.LoadAvailableFieldsTree() at Blackbaud.Web.Content.Portal.CustomFormBuilder.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 

 

If your site is not hosted with Blackbaud, verify the Custom Service URL is set up properly on the NetCommunity web services server.
If your site is hosted by Blackbaud, please click Chat with Support and reference this article
 

Environment

 6.41.537, patch 18

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