An Organization may need to reverse a transaction in Blackbaud Sphere for various reasons. There may be an occasion when the transaction is reversed, but the Credit Card account is closed.
Once the transaction is reversed, Sphere notifies the Credit Card Company so they can refund the transaction. It will depend on the Credit Card Company as to how they process that refund and how long it takes to be refunded. In the case where an account is closed a Supporter will need to contact their Credit Card Company to determine how they will process that refund.