The Raiser's Edge installation closes immediately after clicking Install

While installing Raiser's Edge on a new server and ,after re-requisites installed, click on the Install button and immediately closes.

The error - Installation success or error status: 1602 - may be present in the Event Viewer on the server where Raiser's Edge is being installed  -
Log Name:          Application
Source:                MsiInstaller
Date:                    {DATE.EN_US}
Event ID:             1033
Task Category: None
Level:                  Information
Keywords:         Classic
User:                 C\dsadmin
Computer:       {computer name}
Windows Installer installed the product. Product Name: The Raiser's Edge. Product Version: 7.92.5508. Product Language: 1033. Manufacturer: Blackbaud Inc.. Installation success or error status: 1602.
Event Xml:
<Event xmlns="">
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1033</EventID>
    <TimeCreated SystemTime="2012-07-11T16:24:04.000000000Z" />
    <Computer>{compter name}</Computer>
    <Security UserID="S-1-5-21-146615700-842989700-2883646581-204951" />
    <Data>The Raiser's Edge</Data>
    <Data>Blackbaud Inc.</Data>
Possible causes include -
Windows installer locked by another failed install for a 3rd party software or Microsoft update.

Only if the issue occurs immediately after clicking on Install -
Go to the folder where the setup.exe was run from and run The Raiser's Edge.msi

If the issue occurs prior to clicking install then Contact Support and reference this article. 



Was this article helpful?