Web Shell link is grayed out on the Start page

Starting in version 2.93, users can access CRM and BBDM  via two options - the web application, called "Blackbaud CRM" on the Start page, or the Smart Client application.  However, in some instances the web shell option may be grayed out and unavailable.  This happens when the web shell is not enabled in the web.config file.
  1. On the web server, go to the\BBAppFx\vroot folder and open the Web.config file.
  2. Locate the string <add key="webShellEnabled" value ="false" /> and change the word "false" to "true" so the string reads: <add key="webShellEnabled" value ="true" />.
  3. Save and close the web.config file and re-open the Start Page.



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