Download and install the Clean up Phone and Email Data plug-in. The Clean up Phone and Email Data plug-in will remove invalid characters from phone number and email address fields, which is causing the referenced error message. The plug-in generates a log file with the changed information so that it can be referenced after the plug-in is run, if necessary.

If your software is hosted through Blackbaud Hosting Services, Contact Support and reference this article. 
Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.  
Note: Print and read all of the following instructions before running the plug-in.

Download and Install the plug-in:
  1. Log in to the workstation as a local administrator.
  2. Download the appropriate plug-in for your version of The Raiser's Edge:
     
      CleanPhoneData.zip: Version 7.92 -7.96
       
    • When prompted, unzip the files into the \Plugins folder on the workstation (The default path is C:\Program Files\Blackbaud\The Raisers Edge 7\Plugins). The zip file contains 4 files: UpdateDBPlugin.dll, UpdateDB.mdb, UpdateDB.DAT, and dobUpdateDBPlugin.vbd.
    • Register UpdateDBPlugin.dll on the workstation.
    • Have all other users exit and sign out of The Raiser's Edge.
    • Log into The Raiser's Edge.
    • Click Plug-Ins from the navigation bar. The Plug-Ins screen appears.
    • Click Clean up Phone and Email Data link.
    • Click Begin.