1. Check if the account in question is flagged to sync.  You can check this on the "Additional" tab of Account Overview or by running the following sql statement: select in_bbec from accounts where account_id = <<account id>>; If this statement returns no result then the account is not flagged to sync.
  2. Check the in_bbec_type of the account using the following sql statement above.  The in_bbec_type is not visible from the front end. If the in_bbec_type is A, S, or C then only certain data will sync for the account.
  3. Check for sync errors. If you have questions on the sync errors, please create a support request at www.blackbaud.com/support providing the details of the issue.