Features such as Query, Import, Export, etc. do not work after logging into the BBNC plug-in.
The Blackbaud Hosting Services servers housing the Blackbaud NetCommunity (BBNC) add-ons for The Raiser's Edge, The Financial Edge, or Education Edge are optimized specifically for the purposes of performing BBNC specific tasks. Please use the non BBNC plug-in application for all other features.
Please ensure that you are not logging into the BBNC Plug-in icon for your application when attempting to perform non-BBNC related tasks in your database. If you experience this issue when logged into the non-BBNC version of your hosted product, please perform the following: Click Create a Case in the Additional Assistance box on the right and include this solution ID in the case description.