Verify the URL being used is correct for the RSS feed. If the feed is not in XML format, this error may occur.

If using a web blog part from NetCommunity, follow the steps below to get the correct URL:

  1. Navigate to the webpage with the web blog part on it
  2. Click the orange RSS Feed icon to subscribe to the feed
  3. Copy the URL from the web browser. The URL should have the following in the address: feed.rss?id= 
For non web blog parts, the steps to gather the correct URL will vary by provider. The feed must be in XML format. The feed cannot be in text/html format, otherwise the error may occur. Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.

After the correct feed URL is located:
  1. Edit the News Reader part
  2. Paste the correct URL into the Source area
  3. Click Save