Take the following steps, in order, until the issue is resolved:

Ensure the correct department has been selected on the course record:
  1. In Registrar's Office, Records, Courses, select Open a course.
  2. Search for and open the appropriate course.
  3. On the Course tab, select the appropriate department.
  4. Save and close the course record
Ensure the correct marking columns have been marked as Graded on the course record:
  1. In Registrar's Office, Records, Courses, select Open a course.
  2. Search for and open the appropriate course.
  3. On the Grading tab, select and open the appropriate academic year and session.
  4. Mark the checkbox under Graded next to each appropriate marking column
  5. Click OK
  6. Save and close the course record