BBEC slowed to a near halt for all users. This occurred for all users on 11/16/11 between 5:30 PM - 7:00 PM Eastern. Opening queries and searching for constituents were reported slower than normal. Hosting verified all was clear on their end during this time. Also, the connection between BBEC and BBIS was reported down by a third party application, What's Up, which runs the script located in BBProdTest.txt found here: \\chsclySQL\attachments\2011CS\10928750.
Download and install the latest version and patch, if applicable.