After a user has installed an upgrade for The Raiser's Edge, they will need to log into The Raiser's Edge in order to update/convert the database. During this database conversion process, the user may receive the message: "In order to finish revisions, a SQL Server administrator needs to provide credentials. Please do so now."
When the user clicks OK to this prompt, another box appears prompting the user for a username and password. This message occurs because the Windows account of the user attempting to log into The Raiser's Edge database does not have administrative rights to SQL Server.
To resolve this issue, grant the Windows account of the user SQL Server administrative rights or provide the user name and password of a SQL Server account with existing SQL Server administrative rights such as the "SA" account. The user will need to have "db_owner" of the database or "sysadmin" rights.
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.