• If only one user is receiving this error:
    1. Confirm whether this account only needs access to a single application.
    2. If so, please ensure it is created under the associated User Administration tool. For example:
      • If a user account only needs access to The Raiser's Edge, create this profile under the RE User Administration tool. 
      • If a user account only needs access to The Financial Edge, create this profile under the FE User Administration tool.
  • If you've confirmed the steps above or if multiple users report this error, please collect the following information and contact Support referencing this article:
    1. Blackbaud Hosting Services usernames reporting this error
    2. Name of the application server you are connected to when this occurs