- If only one user is receiving this error:
- Confirm whether this account only needs access to a single application.
- If so, please ensure it is created under the associated User Administration tool. For example:
- If a user account only needs access to The Raiser's Edge, create this profile under the RE User Administration tool.
- If a user account only needs access to The Financial Edge, create this profile under the FE User Administration tool.
- If you've confirmed the steps above or if multiple users report this error, please collect the following information and contact Support referencing this article:
- Blackbaud Hosting Services usernames reporting this error
- Name of the application server you are connected to when this occurs
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