This message appears when the Citrix Receiver application is attempting to re-establish a connection to Blackbaud's servers.  

There are several reasons why the Citrix Receiver loses connectivity to Blackbaud's severs:

  • Temporary slowdowns or connectivity related issues at the computer, on your local network, or on the Internet. 
  • Increased traffic on your local network, which is causing the connection to slow down or disconnect.
  • A complete loss of connectivity between the computer and Blackbaud's servers, which may prevent the program from reconnecting. 

Many times, a loss of connectivity is a temporary condition that will resolve itself within a few seconds.  If you receive this message frequently, see our Knowledgebase Article: How to troubleshoot performance issues with Blackbaud Hosting Services