To search for an individual transaction using Blackbaud Merchant Services (BBMS):

  1. Log into the BBMS Web Portal https://bbms.blackbaud.com/Login.aspx?ReturnUrl=%2f

  2. Go to the top navigation bar and select the Transaction tab > Transaction Search

  3. Enter the date of the transaction, account holder or amount in the search field

  4. Click Search


There are three possible results:

  • The transaction was approved

  • The transaction was declined

  • The transaction does not appear.  If so, the transaction was not processed through BBMS

Click the ellipses > Details of any transaction item from the list to see additional details such as the gateway result code or decline code
 
To check the status of a batch (credit card or direct debit) using Blackbaud Merchant Services (BBMS):

  1. Log into BBMS: https://bbms.blackbaud.com/Login.aspx?ReturnUrl=%2f

  2. Go to the top navigation bar and select the Transactions tab > Batch Search

  3. Enter the date the batch was submitted or a date range to search for batch information

  4. Choose to filter by credit card batch or direct debit batch (optional)

  5. Click Search

Batch results:

  • Gateway processing – the batch is currently processing

  • Completed – batch is completed with all items returned with authorization or rejection codes

  • Completed with errors – batch results contains items with validation or processing errors


To review the batch contents in detail:

  • Click the ellipses of the batch line item to view the individual transactions

  • Ellipses > Details of any item to see additional transaction details such as gateway result code or decline code


If BBMS is not being used to process transactions, each Gateway provides a tool of their own to check the status of transactions.