In order to apply a Membership Promotion to a Back Office Payment or a Payment entered through a Membership Dues Batch, the discount must be associated with the Membership Program and it must be configured for manual use. To check both of these settings, we will follow the steps below:

Step 1: Ensure the Promotion is associated with your Membership Program
  1. From Memberships, select the Membership Program
  2. On the Rules tab, click Edit
  3. In the Promotions section, mark which promotions apply
  4. Click Save
Step 2: Ensure the Promotion is configured to apply Manually
  1. From Tickets, click Discounts & Promotions, click Membership Promotions
  2. Highlight discount, click Edit
  3. In the application type, select Manually