Images are not included when you merge your letters that have been uploaded as packages or letter templates. This happens for all documents that are uploaded using a header file and Word document template. For example, under Marketing and Communications > Letter Template you upload a word document template with an image for your membership cards, but then when merging the cards from under Memberships > Print Membership cards the errors occur and the images are missing.
You may also receive any or all of the following error messages:
"The file (filename) cannot be opened because there are problems with the contents." "Word found unreadable content in (filename). Do you want to recover the contents of this document? If you trust the source of this document, click Yes." "This file cannot be opened by using Microsoft Office Word. Do you want to search the Microsoft Office Online Web site for a converter that can open the file?"