When viewing eReceipts when logged in as the Supervisor account users may encounter the following error message: You do not have permission to access this eReceipt
If these are fundraiser eReceipts: When a manual Team Fundraising sync is performed, we update all DonationTransactions with the latest data we have from RE, including backoffice ID etc.
This issue happened when we saved the DonationTransaction object; we set the AddedByUserID to be the value of the current user, which in the case of a manual sync, is the user who is running the sync, not the donor.
When a user attempts to view an eReceipt, we check this field against the current user ID; if they don't match, we think you don't have permission.
The fundraiser eReceipt issue was corrected in version 6.51, if this behavior is persistent, please confirm you’re on the latest version of NetCommunity.
If this is happening with standard donation form eReceipts: There was an error, or connection problem, when creating the eReceipt on the Blackbaud NetCommunity server. You will need to generate a manual receipt from The Raiser's Edge to provide to the client.
If you would like assistance in looking at the environmental cause of this issue, please Chat with Support and reference this article