- In Marketing Efforts, Finder Files
- Go to the File layouts tab
- Highlight the finder file used and check the Field list
- The fields may not be mapped correctly
Example: FIRSTNAME must be mapped to the first name field and not the name field. The name field is used for the full name and should not be mapped.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.