PowerFAIDS is a third party financial aid product used to determine the financial aid awards students should, or will receive. When a student receives financial aid and then withdraws from school, a portion of their financial aid must be returned. To charge students for the portion of financial aid that must be returned, PowerFAIDS creates a financial aid import file using negative amounts. The negative credits then act as charges on the student records. In Student Billing, financial aid cannot be entered with a negative amount and the PowerFAIDS import does not process.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.