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Please document the below requested information and provide to the Customer Support Analyst assisting with this issue:
- Does this issue occur on all application servers? If so, which hosted application server(s) are being accessed when issue occurs?
- Are you accessing the BBNC Plug-in version of your application when the issue occurs?
- What is the exact wording of the error messages experienced (if applicable)?
- What are the steps to duplicate the error message or PaperSave® feature functionality issue?
- Are all hosting users and/or application users affected? If not, which specific users are affected?
- If specific hosting users are affected, are the Logon Name and Pre-Windows 2000 Logon Name field values matching in the hosting user account properties