Quick Steps:
  1. Select Sales, Refunds. 
  2. Select the appropriate Refund Type based on the type of item you want to refund.
  3. Search by the Order #, Constituent, Payment method, or Source
  4. Select the item you need to refund and click Continue
  5. On the next screen, mark the checkboxes next to each item you would like like to refund if more than one is present
    Note:  If you only need to refund some of the items in the order, only mark the checkboxes next to these items. 
  6. In the Payment Details section choose the payment method you would like to use for this refund
    Note: Credit Cards will not be refunded by the processor after 60 days have passed, you should refund these payments as Check or Cash.
  7. Choose the Reason Code and add a comment if desired
  8. Click Complete refund.  

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