1. Check to see if the Crystal report is pointing to the correct database export.
    1. Go to Database > Set Datasource Location
    2. If the database export location is incorrect, update the location (BB406610)
  • Check to see if the table joins are set to Left Outer Join.
    1. Go to Database > Database Expert > Links
    2. Double click on each link (black line connecting two tables)
    3. If the join type is not Left Outer Join, change the join type (BB339584)
  • Check the Select Expert for invalid criteria
    1. Go to Report > Select Expert
    2. Add or remove any criteria needed