The Manage program forms page allows you to control which programs and events are able to be sold through Web Forms. All regularly scheduled program events (that are available for online sales) should show in Manage Program Forms. Only current or events in the future will show in this window. If a program is marked to as a 'Preregistered Program', this program will not show in Manage program forms, but in Manage Event Registration forms. 

Try the following in order until the issue is resolved. If you are working with a past program event, please reference steps 1 and 2. If you are working with a program event scheduled for a future date, we can skip to steps 3. 
  1. If the Program Event you are looking to see is for a past date, we can use the steps below to access this URL
    1. Adjust the On-sale Period of Program Events
      1. From Tickets, Click Program Search
      2. Search and Select the program
      3. Navigate to the On-Sale Tab
      4. Click the arrow to the left of Online Sales, Click Edit
      5. Adjust the On-Sale Period Ends to Minutes after start, and enter a large number
    2. Retrieve the Past Program Event URL -
      • Note: We will not be able to retrieve the URL for a Program Events that are uniquely named. You can use the following Knowledgebase Solution - How to Sell Tickets to a Past Event to make additional sales via Advance Sales.
      1. From Web, Click Manage Program Forms
      2. Click the arrow to the left of the overall Program, Click the URL
      3. Use the Other Dates button to click the past date
      4. Copy and Paste the URL
  2. If the Program Event you are looking to see is for a past date, and you need to access the Acknowledgment Letter
    1. Adjust the past event date to Today's date
      1. From Tickets, Click Program Search
      2. Search and Select the Program
      3. Navigate to the Event List Tab, Mark the box 'Include Past Events'
      4. Click the arrow to the left of the past event, Click Edit
      5. Adjust the event date to occur today
      6. Save
    2. Navigate to the Program Event to access the Acknowledgment Letter
      1. From Web, Click Manage Program Forms
      2. Click the arrow to the left of the program event you updated the date on in the steps above, Click Acknowledgment Email > Edit
      3. Copy and Paste any information you need from this letter
    3. Adjust the event date back to the original date
      1. From Tickets, Click Program Search
      2. Search and Select the Program
      3. Navigate to the Event List Tab
      4. Click the arrow to the left of the Event, Click Edit
      5. Adjust the event date to be the original date it occurred
      6. Save
  3. Ensure the filters are set to include the date range of the program
    1. Go to Web > Manage Program forms
    2. In the Date drop-down, click "All dates" and click the "Apply" button
  4. Make sure the program does not require Pre- Registration.  These programs are found in Manage Event registration forms.
    1. Go to Tickets > Program search and select the program
    2. On the program's page, confirm there is nothing that says "Requires preregistration"
  5. Ensure the program is available for Online Sales
    1. Go to Tickets > Program search and select the program
    2. Click Edit program
    3. Under "Available for sale:" ensure the "Online sales" box is checked and click Save
  6. Make sure the program has been added
    1. Go to Tickets > Program search and search for the program
    2. If it does not appear in the list, click Add to a new scheduled program