Deleted recurring gift still sending failed payment reminders

A recurring gift is set up with a specific number of payments. A donor can decide to end their recurring payment early if they can no longer make payments, their credit card information changes or they decide on another payment method.  If this occurs, the organization can end the future payments on the recurring gift.  When the future payments are stopped, the donor should no longer receive failed notifications from the organization.  This solution is for any instance where the the failed payment notification continues to be sent to the donor, even though there are no payments left on the recurring gift.

Please create a case on case central.  Please include the name of the donor and what form or event the recurring gift was made through.

Environment

 9.9.3

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.