1. In Marketing & Communications, click Acknowledgements
  2. Highlight the letter, click Edit
  3. Click Edit in define mail content
  4. Click Edit again to write the letter content
  5. Click the insert Image icon
  6. Click Add to browse for the file
Note: Typically, JPEG files work well (rather than a large .docx file)
  1. Click Save
  2. Select the image, click Ok