The Payment Details Report (Control > Reports > Billing > Payment Detail Report) provides detail information for each transactions in Sphere such as payment amount, fee, net amount, status, etc. In some instances, when a transaction is refunded, the report appears to add an additional fee to the client. This solution breaks down the difference between the fee that goes to Blackbaud vs the Credit Card processing fee.
The Fees that are charged per transaction are broken into two separate fees that can be seen on the Payment Details Report. There is a fee per transaction that goes to Blackbaud as well as a fee that goes to the Credit Card Processor. The Sphere Transaction Fee (dollar and/or percent per the client’s contract) is always refunded in the case of a full reversal, but not in the case of a partial reversal. The credit card fee is charged to the client even on reversals and that is why its showing as if an additional fee is being added.