The Fees that are charged per transaction are broken into two separate fees that can be seen on the Payment Details Report. There is a fee per transaction that goes to Blackbaud as well as a fee that goes to the Credit Card Processor. The Sphere Transaction Fee (dollar and/or percent per the client’s contract) is always refunded in the case of a full reversal, but not in the case of a partial reversal. The credit card fee is charged to the client even on reversals and that is why its showing as if an additional fee is being added.