When merging a Blackbaud Simple Word Merge in Mail and/or Export, the error: Incompatible file type or file extension may occur after selecting the name and location for the merge document. When the Save File As window appears, the .DOCX file extension is automatically appended to the file name.
1. Open Microsoft Word 2. Select the Windows button on the top left 3. Select the Word Options button on the lower right of the menu 4. Select Save from the list on the left menu 5. If Word 97-2003 Document (.doc) is selected, change this to Word .DOCX 6. Click OK