The following steps should resolve the issue where Object does not support this property or method is displayed when previewing a custom Crystal report.
  1. Exit and sign completely from the appropriate Blackbaud application
  2. Browse to the Deploy folder on the network
  3. Within the Deploy folder, browse to this sub folder location: \ISSetupPrerequisites\Crystal Report XI Runtime Components
  4. Right-click on the Crystal Report 11.msi file. Select the Repair option when prompted.*

*If the application states that the file has not been installed, right-click on the file again and select Install.