- Log into The Raiser's Edge as a user with Supervisor rights or the Supervisor user name
- Ensure the email used in the Customer Information window is for a listed Site Administrator on Blackbaud.com
- If you have The Raiser's Edge and Blackbaud NetCommunity installed in Blackbaud Hosting Services, log into the The Raiser's Edge and not the The Raiser's Edge - BBNC Plugin
If the error persists after verifying these steps, please gather the following information, contact Support, and reference this article:
- The serial number from your RE database.
- The email(s) used in the Customer Information window during configuration: