Try each of the following steps until the issue is resolved:
  1. Ensure the system date falls within an active term when sending the email.
    • In Registrar's Office, go to Configuration, Academic Years.
    • Open the appropriate academic year.
    • On the General tab, open the appropriate Session.
    • On the Terms tab, confirm that the system date falls within the current term.
  2. Open the student record in Registrar's Office and verify an email address exists.

Alternative solution:
  1. On the General tab of the email, unmark the 'Only include students considered currently enrolled in the class' option.
  2. On the Students tab of the email, select the appropriate students to email.
              Note: This will display all enrolled students as well as withdrawn students.