You may use Windows Authentication to sign in with your network username and password.

On the mobile app:

1. Click Add Account
2. Enter in your network login (If your RE database is hosted by Blackbaud, your network login will be entered as Blackbaudhost\username and the username is your username used for Citrix)
3. Enter in your System Key
4. Click Add Account
5. Enter in network password and click Login

* Key points for format in Step #2
  • This must match the Windows Authentication format listed on the user's record within The Raiser's Edge, under Admin, Security. 
  • For Blackbaud Hosting Services users, format the network login using the Citrix username, as follows: Blackbaudhost\username