After a credit card transaction has been processed, the user or donor may wish to refund the transaction. If the transaction was processed more than 60 days ago, the option to refund the transaction is not available.
Refunds must be issued within 180 days from the date of the original transaction after November 9th, 2014. Transactions processed prior to this date must be refunded within 60 days.
In order to refund transactions that have expired, we recommend clients issue checks to customers for the amount to be refunded.