Blackbaud AppFx Service WARNING The schedule has never run. Error on Testconfig page.

After a 6.45 upgrade the scheduled services (List refresh, RE Synchronization, Role Refresh, Fundraiser Sync, Email Jobs) are not running at the scheduled interval.  The testconfig reports the following:

Blackbaud AppFx Service  WARNING The schedule has never run.

The Application Logs in Eventviewer provide the following error:
 
Event code: 230000 
Event message: Unable to connect to 'http://XXXXXXXXXXX/bbAppFx/webui/WebShellScheduledProcessService.ashx?RunAsUserId=XXXXXXXXXXXXXX&databaseName=BBInfinity': The remote server returned an error: (401) Unauthorized.. 
Event time: 5/10/2012 9:35:40 AM 
Event time (UTC): 5/10/2012 1:35:40 PM 
Event ID: 04dbddfc0ac249e0895c502f966ca711 
Event sequence: 19645 
Event occurrence: 3300 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/Root/bbAppFx-1-129810315664375000 
    Trust level: Full 
    Application Virtual Path: /bbAppFx 
    Application Path: d:\Program Files\Blackbaud\bbappfx\vroot\ 
    Machine name: GIDEON 
 
Process information: 
    Process ID: 5196 
    Process name: w3wp.exe 
    Account name: NT AUTHORITY\NETWORK SERVICE 
 
Exception information: 
    Exception type: Exception 
    Exception message: Unable to connect to 'http://xxxxxx/bbAppFx/webui/WebShellScheduledProcessService.ashx?RunAsUserId=42A219C2-0C85-448B-BA65-06C68A224C1C&databaseName=BBInfinity': The remote server returned an error: (401) Unauthorized..
 
The remote server returned an error: (401) Unauthorized.
   at System.Net.HttpWebRequest.GetResponse()
   at Blackbaud.AppFx.Server.Heartbeat.HeartbeatManager.Heartbeat.PingServer()
 
Complete the following as per http://support.microsoft.com/kb/896861 
 
To specify the host names that are mapped to the loopback address and can connect to Web sites on your computer, follow these steps:
 
  1. Click Start, click Run, type regedit, and then click OK.
  2. In Registry Editor, locate and then click the following registry key:
  3. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0
  4. Right-click MSV1_0, point to New, and then click Multi-String Value.
  5. Type BackConnectionHostNames, and then press ENTER.
  6. Right-click BackConnectionHostNames, and then click Modify.
  7. In the Value data box, type the host name or the host names for the sites that are on the local computer, and then click OK.
  8. Quit Registry Editor, and then restart the IISAdmin service
If these steps do not resolve the issue, follow the instructions for 'Method 2: Disable the loopback check' in the above Microsoft article.

Environment

 6.45.1346

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.