1. Check the Links in your Crystal report
    • If using Crystal 8.5 select Database > Visual Linking Expert
    • If using Crystal XI select Database > Database Expert > Links tab
  2. Verify that the tables are all linked properly (i.e. that the tables are oriented left to right as expected and the links are all pointing to the right)
If using Crystal XI, make sure the table joins are set to Left Outer Join (BB339584).