If your hosted application is frozen or unresponsive, follow the steps in the Knowledgebase Article: How to manually log off a frozen or unresponsive session in the Hosted Environment

To resolve situations where the application intermittently freezes or hangs frequently, please refer to the knowledgebase article How to troubleshoot performance issues with Blackbaud Hosting Services for Windows?

If the problem persists after troubleshooting the performance, please Click Chat with Support and reference this article.