When viewing records that had a Giving Score returned, some users are not able to view or edit the score. The score cannot be viewed or edited from Prospect > Ratings or the bottom of the Constituent record. This is due to security not being granted to view or edit the Giving Score.
Grant security to view the Giving Score.
1. Sign into Raiser's Edge with Supervisor rights. 2. Go to Admin > Security and open the user group the user is a part of. 3. Under Group Privileges select Records and click Options. 4. Under Record Types select Constituents and scroll to the bottom of the Constituents Privileges window. 5. Mark View or Edit in the row for Giving Score. 6. Click Ok. 7. Click Save and Close on the group. 8. Users will need to sign out and sign back in to The Raiser's Edge for changes to take effect.