Acknowledgement emails are displaying in Email Messages

After processing an online donation, the Email Acknowledgement that is sent is displayed in Email Messages rather than Email Acknowledgements.When trying to edit the email message, we receive the following runtime error:

Type: Blackbaud.AppFx.WebAPI.AppFxWebServiceException
Message: The record specified does not exist for this data form.
StackTrace: at Blackbaud.AppFx.WebAPI.DataFormServices.GetFormData[T](AppFxWebServiceProvider provider, DataFormLoadRequest request) at Blackbaud.Web.Content.Core.EmailTemplate.GetFieldProvider() at Blackbaud.Web.Content.Portal.EmailEditorControl.LoadFieldProvider() at Blackbaud.Web.Content.Portal.EmailEditorControl.ResetEditor(Int32 iEmailID, Int32 iEmailTemplateID, Int32 iCopyFromID) at Blackbaud.Web.Content.Portal.EmailEditor.LoadData() at System.EventHandler.Invoke(Object sender, EventArgs e) at Blackbaud.Web.Content.Core.ContentControl.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Blackbaud.Web.Content.Portal.Template6.AddContent(String ctlName) at Blackbaud.Web.Content.Portal.Template6.RestoreControlTree() at Blackbaud.Web.Content.Portal.Template6.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Click Chat with Support and reference this article

Environment

 6.41.537, patch 25

Was this article helpful?