Error: Blackbaud.AppFx.Server.ServiceException: This feature requires one or more optional components that have not been installed.

Clients that previously had the CMS flag enabled for their Infiinity product, may see the following error message when reviewing their event viewer on the server:
 

Event message: Error running schedule 'e6d18f61-8094-4115-acf6-19934e5fca64': Blackbaud.AppFx.Server.ServiceException: This feature requires one or more optional components that have not been installed.

   at Blackbaud.AppFx.Server.SecurityCheckResult.ThrowSecurityFailError(RequestContext ctx, ServiceRequest req)

   at Blackbaud.AppFx.Server.Common.ValidateSecurityResult(SecurityCheckResult checkRes, RequestContext ctx, ServiceRequest req)

   at Blackbaud.AppFx.Server.AppService.BeginDispatchRequest(AsyncRequestProcessorBase processor, AsyncCallback callback, Object asyncState)

   at Blackbaud.AppFx.Server.AppFxWebService.BeginBusinessProcessLaunch(BusinessProcessLaunchRequest req, AsyncCallback callback, Object asyncState)

   at Blackbaud.AppFx.WebShell.WebUI.WebShellScheduledProcessService.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData).

Please Chat with Support and reference this article. 

Environment

 Blackbaud NetCommunity

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.