The supervisor password reset utility, which is available for download by select users for many of our products, enables you to reset your software's supervisor password.

Select Downloads from Blackbaud.com's Supportmenu and then select the appropriate utility. Only users with a primary contact or administrator role can download the supervisor password reset utility for security purposes. The utility will not display for users who do not have those roles. For more information, review How to reset the Supervisor password.

If you are a primary contact or a site administrator and you don't see the utility, review Downloads are missing. You likely recently updated your Blackbaud.com profile and there will be a delay before it's available.