The reason this happens is generally a character coding problem.

Most likely the text has been copied from a Word document (or similar) and pasted it into Sphere. The mark shows up when a character gets lost in translation.We recommend that you type text straight into Sphere, whenever possible, or copy and paste into a text editor such as Notepad to remove background coding from Microsoft Word text before copying and pasting it into Sphere.

Ultimately, it is best when the email body text is typed directly in the Email Text field to prevent any character errors in Microsoft Outlook.

To edit the Email Template Text:
1. Navigate to Communities>Special Events>Friends Asking Friends>Kintera Thon
2. Hover over the name of the event
3. Click Website Info
4. Click Email Center Templates
5. Click Edit and type text directly into the Email Text field