When processing credit cards in batch, the cash gift created with the remainder of a gift that over pays a pledge will not be processed.
For example: a $1,000 gift is entered in batch. The gift is applied to a pledge with a remaining balance of $300. The user selects the option to create a cash gift for the remaining $700. When the donor's credit card is processed only the $300 gift is charged to the donor's credit card.
The $700 cash gift for the pledge over payment will not be charged to the donor's credit card because the gift does not exist in the batch grid. Only gifts listed in the batch grid are processed.
The cash gift is created when the gift batch is committed and will show on the Batch Control Report. However, it does not appear in the line items for the batch or in the running total.
To process the donor's credit card for the full gift amount:
1. Enter a single gift for the entire gift amount in batch. Do not apply the gift to the pledge