Email Campaign message fails with SQL timeout

When sending a Message through the Sent Test portion of an Email Campaign Appeal, the following error is received:
[7/20/2011 7:40:34 PM]
[Created]
[7/20/2011 7:40:34 PM]
[Prepared]
[7/20/2011 7:40:40 PM]
[Processing]
[7/20/2011 7:41:11 PM]
[Exception] System.Data.SqlClient.SqlException: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteReader()
   at Blackbaud.Web.Content.SPWrap.spGetAppealQueryListAvailableRecordIDs.WrapperRoutines.ExecuteSP(SqlConnection conn, Int32 iSampleSize, Int32 iSampleType, Int32 iAppealListID, Int32& iReturnValue)
   at Blackbaud.Web.Content.SPWrap.spGetAppealQueryListAvailableRecordIDs.WrapperRoutines.ExecuteSP(String sConnString, Int32 iSampleSize, Int32 iSampleType, Int32 iAppealListID, Int32& iReturnValue)
   at Blackbaud.Web.Content.Core.EmailProject_AppealEmailList.AvailableRecordIDs(EmailProject_AppealEmailListEmail oEmail)
   at Blackbaud.Web.Content.Core.EmailJob.ProcessList(Int32 iListID)
   at Blackbaud.Web.Content.Core.EmailJob.ProcessAddressees()
   at Blackbaud.Web.Content.Core.EmailJob.DoProcessMailBlast()
   at Blackbaud.Web.Content.Core.EmailJob.ProcessMailBlast()
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 6.41.1535, patch 1 ; 6.35.1001, patch 29
 6.35.1001, patch 57

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.