Note: If your database is Hosted by Blackbaud, the file should be exported to the Blackbaud Hosting Services Files folder. For assistance, review How to set up and access the Blackbaud Hosting Services Files folder (BB172995).

If your organization hosts your own database, follow these steps in order until the file exports successfully.
  1. Export the records from a different workstation.
  2. Export the records while signed in with a different username.
  3. If the error still occurs, you may be given the option to save the export file.  Save the export file and Contact Support and reference this article.