Error: Error updater 2. Unable to download new update.

When installing a new workstation, this error is received when running any report in Federal and State tax reports in Mail. 
  1. Exit and Sign out of the Financial Edge
  2. In an internet browser, visit https://www.aatrix.com/partners/blackbaud.
  3. Download BlackbaudReports.exe by clicking on Blackbaud on the right-hand side.
  4. Click save when the screen comes up
  5. Place this file in the Aatrix folder of the workstation located in the Financial Edge directory.
  6. A prompt to run/install will now appear. If it does not, Double-click BlackbaudReports.exe and follow the prompts.
  7. Sign back in to the Financial Edge
  8. Go to Payroll (or Accounts Payable) and then mail.
  9. Go to state and federal tax reports and run a federal report in Payroll or Forms and 1099 forms in Accounts Payable.
  10. A prompt will come up to update reports, choose to automatically update.
OR
  1. Go to state and federal tax reports and run a federal report in Payroll or Forms and 1099 forms in Accounts Payable.
  2. Select to display a report and a prompt will come up to update reports, choose to manually update.
  3. Exit and Sign out of the Financial Edge.
  4. Download BlackbaudReports.exe by clicking on Blackbaud on the right-hand side.
  5. Click save when the screen comes up
  6. Place this file in the Aatrix folder of the workstation located in the Financial Edge directory.
  7. A prompt to run/install will now appear. If it does not, Double-click BlackbaudReports.exe and follow the prompts.
  8. Sign back in to the Financial Edge
  9. Go to Payroll and then mail.
  10. Go to state and federal tax reports and run a federal report.
  11. If a prompt to update shows again, you can choose to continue expired or automatically update.

Environment

 7.82.104, patch 23

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