There are several default file types that Web Invoicing will accept, such as JPG, PDFs and GIFs.  If the file type is not one of these, add the exact full type named in the error to the Attachments options in the Web Portal Configuration Tool on the server:

1. On the server, go to Start, Programs, The Financial Edge, Web Portal, Configuration Tool
2. In the Configuration Tool, select #7, and click add to add in the exact phraseology that appears in the error message as to the “type”. Essentially copy and paste from the error into the attachment type
3. Click Apply and Ok
4. Upload the desired type of document

Common file types mimes:
 
1. Microsoft Word (.doc): application/msword
2. Microsoft Word (.docx): application/vnd.openxmlformats-officedocument.wordprocessingml.document
3. Microsoft Excel (.xls): application/vnd.ms-excel
4. MIcrosoft Excel (.xlsx): application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
5. Bitmap (.bmpt): image/bmp
6. Text file (.txt): text/plain
7. Numbers: application/x-iwork-numbers-sffnumbers
8. Pages: application/x-iwork-pages-sffpages
9. Keynote: application/x-iwork-keynote-sffkey
10. Google Document: application/vnd.google-apps.document
11. Google Slideshow: application/vnd.google-apps.presentation
12. Google Sheet: application/vnd.google-apps.spreadsheet
13. Rich Text Format (.rtf): application/rtf
14. Word Open DOCM file (.dom): application/vnd.ms-word.document.macroEnabled.12
15. Mac Write (.mcw): application/macwriteii

 






If you are hosted, please contact the support line referencing this solution.