The Citrix Receiver allows users to add accounts directly to the Citrix Receiver Application. This function of the Citrix Receiver is currently not supported by Blackbaud Hosting Services.
Please follow the supported method for accessing Blackbaud Hosting Services applications: 
  1. Log in to the Blackbaud Hosting Services web portal; see BB172378.
  2. To access applications, click the appropriate icon in the Applications frame.
Please visit BB710481 for additional information on how to access Blackbaud Hosting Services.