Please scroll right in the Append file to find the results columns.
The Append file may contain a number of blank columns between the submitted fields and the results. The file contains these blank columns so that you can add additional fields to the end of your submitted file if desired. The additional submitted columns would then return in the currently blank fields. For more information on submitting your file, please see How to create a WealthPoint OnTime export (BB531608).
If you scroll all the way through column BA and see no ratings, Contact Support and reference this article.