Donation appears in the donor report or payment detail report that does not exist in Bookkeeping

In the People: All Donors Report or Payment Details Report for an initiative, a donation is showing with a Payment ID and/or donor information. However, the donation does not appear in the initiative's Bookkeeping.

Article Number: 59064

Products:

Blackbaud_Sphere

Chat with Support and reference this article. Please provide the following information:

Copy of the exported report
Donor's first and last name
Donation amount
Payment ID
Supporter ID
Donation Date

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