Instructions for Windows XP are below (Windows 7 instructions are in parentheses):

1.     Close the Blackbaud product in question
2.     Go to Start>Run, type in  %temp% and click OK  (For Windows 7 you'll type this into the Search field)
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3. When the folder opens, navigate up one level by clicking the folder icon with a green arrow (For Windows 7, just click "Local" in the address field)
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4.     Open the Apps folder, then delete the 2.0 folder 
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